Your Frequently Asked Questions

If you have any queries about ordering a magazine gift voucher, redeeming a magazine gift voucher or about your subscription after you have redeemed your voucher, please read through the list of questions below as they should be able to answer most queries.

  • Ordering
    • How do I order a magazine gift voucher?

      First select a magazine, and then choose how you'd like the gift voucher to be sent. You can select to either get the voucher emailed directly to you so you can pass it to the recipient yourself, or we can email the voucher to the recipient's email address, either straight away or on a date of your choosing. You can also write a personalised message on the voucher. Once this part of the process is completed, then follow the next steps to make payment. Please be careful to ensure that you enter all details correctly as we use automated systems and cannot make changes to the voucher or email notification once your order has been submitted.

    • Do you send a notification to the recipient of the magazine gift voucher?

      If you select the relevant option when ordering, the gift voucher can be emailed directly to the recipient of your gift, either straight away or on a date of your choosing. You can also write a personalised message on the voucher. You can also select to be notified when we have sent the gift voucher email to the recipient. Alternatively we can send the gift voucher to you, so you can pass it to the recipient yourself. Please ensure that you select and enter all details correctly as we use automated systems and cannot make changes once your order has been submitted.

    • How will you acknowledge my magazine gift voucher order?

      Once you've purchased a voucher you'll receive a confirmation email from us, usually within a few minutes. If you selected to get the magazine gift voucher sent to you, this will be sent with your confirmation email. If you don't receive a confirmation email within 24 hours, please check your Junk folder in case it has been directed there.

    • How does the recipient redeem the magazine gift voucher I've bought them?

      The recipient can redeem their magazine gift voucher by visiting www.magazinegiftvouchers.com/redeem. They simply enter the unique gift voucher code and the address their want their magazine delivered to. Once redeemed, we then send their order to the appropriate magazine publisher to then set up their subscription.

    • Can I cancel a magazine gift voucher order?

      If you wish to cancel a gift voucher order, please notify us within 7 days of placing your order by emailing enquiries@magazinegiftvouchers.com. If the voucher has not been redeemed, we will arrange for the voucher to be cancelled and for a full refund to be made.

    • How do I make payment? And is it secure?

      You can pay for a magazine gift voucher by PayPal, credit or debit card and all the information you provide us is encrypted using the latest Secure Socket Layer (SSL) technology, ensuring your payment and card details are handled securely. Please note that payment may appear on your bank or credit card statement, or in your PayPal account, as coming from magazine.co.uk or from Jellyfish Connect.

  • Redeeming
    • How do I redeem a magazine gift voucher I have been sent?

      Go to www.magazinegiftvouchers.com/redeem, enter the unique gift voucher code stated on your gift voucher and then the address you want your magazine delivered to. Please note that gift vouchers purchased through magazinegiftvouchers.com cannot be redeemed on the individual websites of the magazines – they must be redeemed through magazinegiftvouchers.com.

    • How will you acknowledge my magazine gift voucher redemption?

      You'll receive an initial confirmation email from magazinegiftvouchers.com. If you don't receive this within 24 hours, please check your Junk folder in case the email has been directed there. You'll then receive another email or a letter directly from the magazine which will confirm when you'll be sent your first issue as well as a formal acknowledgement of your subscription order from the publisher.

    • When will I receive the first issue in my subscription?

      The delivery of your magazine is handled by each of our magazine partners. In most cases your subscription will start with the next available issue, and the delivery date of that issue is determined by the date you redeem your voucher and the print date of the next issue to be published.

      You’ll receive an initial confirmation email from magazinegiftvouchers.com which acknowledges your voucher redemption, and then another email or a letter directly from the magazine publisher and this will confirm when you'll be sent your first issue. For weekly publications typically allow two to four weeks, for monthly publications four to six weeks, and for bi-monthly publications please allow six to eight weeks. However some magazines such as National Geographic and those published by Time Inc do have longer lead times which means delivery could take longer.

    • How do I cancel my subscription?

      magazinegiftvouchers.com does not hold any active customer records so once you have redeemed your gift voucher and your subscription has been set up you will need to contact the publisher of your magazine to see if they will cancel your subscription. Each publisher will have their own cancellation policy. You can find their contact details in your order confirmation email. If you haven’t received this email, please check your junk folder or contact us – enquiries@magazinegiftvouchers.com and we can send you a copy.

    • How do I change the delivery address for my subscription?

      magazinegiftvouchers.com does not hold any active customer records so if you need to change the delivery address for your subscription please contact the magazine directly. You can find their contact details in your order confirmation email. If you haven’t received this email, please check your junk folder or contact us – enquiries@magazinegiftvouchers.com and we can send you a copy.

  • Other Queries